GENERAL

IF YOU ONLY HAVE 30 SECONDS

1. Note your session start time and aim to arrive at the entry as close to your time as possible.
2. Please read the Conditions of Entry and important event information below. If you still have unanswered questions, email ticketing@rising.melbourne, or call us on 03 9662 4242.
3. On the day, bring your headphones so you can listen to the audio guide
4. Don't forget to share your pics and tell us your thoughts using #risingmelbourne.

FREQUENTLY ASKED QUESTIONS

Q. Do I have to book ahead for the exhibition?
A. We recommend booking ahead to avoid disappointment. You can call our customer service team on (03) 9662 4242 to check for last minute tickets.

Q. Are cloaking services available? Will there be bag checks?
A. Cloaking for larger items is available on level 2. Your bags may be checked on entry and exit.

Q. Can I use a pram or baby carrier?
A. Yes, you can wear your baby carrier. Prams can be taken to level 2 and parked in the cloaking area, they cannot be taken into the exhibition on level 3. Lift access is available.

Q. Can I use my camera at the exhibition?
A. You’re welcome to film and take pictures for personal use. Professional equipment, including tripods, and filming for commercial purposes, are not permitted.

Q. Who are the authorised ticket sellers for this event?
A. RISING is the only authorised ticket seller for the exhibition at Flinders Street Station.

Q. What time do I need to arrive before my session?
A. To guarantee a seamless entry, please arrive at the designated time on your ticket (there's a grace period for latecomers).

Q. Is Shadow Spirit suitable for children and families?
Yes, Shadow Spirit is child and family friendly however it does have artworks that feature spirit stories and depict larger than life creatures. You know your kids and family best and what’s appropriate for them. We suggest looking at the images from the exhibition and googling artists' previous work so you can make an informed decision. There is no adult language featured in the exhibition.

Q. Is there wheelchair access to the venue?
A. Yes, there is. Including a lift up to the exhibition. Unfortunately, being an old building, the upper levels do not have wheelchair accessible bathrooms, though there is a hybrid ambulant toilet located on the third floor. A wheelchair accessible automatic toilet is available on Flinders Street, close to the exhibition entrance.

Q. How much time should I allow to see the exhibition?
A. Taking in the whole exhibition takes about 75 minutes. Please note that the exhibition closes at 7PM Wednesday, Thursday and Sunday; 9PM, Friday and Saturday.

Q. Is there a discount if I'm bringing my family?
A. Family-priced tickets are available for Shadow Spirit. Select 2 Standard tickets and 2 Child tickets (children under 16) to activate a Family Package discount upon checkout.

TICKETING

COMMUNITY TICKETS

Discounted tickets for Aboriginal and Torres Strait Islander communities are available. When choosing your ticket type, select the ‘Aboriginal and Torres Strait Islander Community’ price when completing your purchase.

DIGITAL TICKETS

As part of our sustainability and COVID-Safe practices, we issue digital tickets. To protect our customers from scalping and to make tickets easier to locate in your inbox, tickets for the 2023 festival will not be issued until late May. If you have any questions or concerns you can get in touch with the team via email at ticketing@rising.melbourne.

REFUNDS AND EXCHANGES

Unfortunately, it’s not possible for RISING to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct

Exchanges are possible, subject to availability and a $3 per-ticket exchange fee for tickets booked via RISING. Exchanges are only possible between the performances of the same show. Please contact the customer service team at ticketing@rising.melbourne at least 24 hours prior to your booked event, with your order details, a preferred available timeslot and the approval to charge exchange fees to the card used for booking.

TICKET RESALE

Official ticket resale options will be available closer to the festival.

TRANSACTION FEES AND OTHER CHARGES

Ticket prices for events listed on this website are inclusive of GST and credit card charges.

Depending upon the purchase method, a $4 transaction fee may apply.

If you need a breakdown of the GST paid, you can request a tax invoice for completed bookings from ticketing@rising.melbourne

TICKETING TERMS AND CONDITIONS

Our terms and conditions of sale are available here

CONCESSIONS

If you hold any of the following, you’re eligible for a concession priced ticket. We offer concession price tickets to most events. Please come prepared to show your proof of concession with your ticket at the venue: • Full-time students (including international students) • Pensioners • Seniors (including Victorian Carer Card holders) • Health Care Card holders

CONTACTING THE CUSTOMER EXPERIENCE TEAM

Our customer experience team is ready to answer any questions you have about tickets, event information, refunds, and any other feedback you may have. Send them an email at ticketing@rising.melbourne. Alternatively you can call us on (03) 9662 4242

TICKET PRICES

As you can imagine, it’s a tricky time to be putting on a festival. RISING reserves the right to change pricing at any time and without notice.

AGE RECOMMENDATIONS

Shadow Spirit is child and family friendly however it does have artworks that feature spirit stories and depict larger than life creatures. You know your kids and family best and what’s appropriate for them. We suggest looking at the images from the exhibition and googling artists' previous work so you can make an informed decision. There is no adult language featured in the exhibition.

COMPANION CARDS

We welcome Companion Cards. For more details.

PROGRAM DETAILS

Every effort has been made to ensure program details are correct, however If the last few years have taught us anything, it's that sh#t happens and things change. We'll do our best to promptly let you know when they do. We appreciate your flexibility and understanding.

FEEDBACK AND COMPLAINTS

We hope you have great experience at RISING. If you have thoughts on what we can improve, please send us an email at feedback@rising.melbourne We’ll respond in writing within 48 business hours.

MAJOR EVENTS DECLARATION

A major event ticketing declaration has been made under the Major Events Act 2009 (Vic) for RISING 2023, to be held in Melbourne, Victoria.

Under the Act, it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organiser.

Breaching this Act can result in heavy fines up to $109,144 for an individual and $545,220 for a company. Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event.

For further information about ticket scalping legislation, visit: vic.gov.au/ticketscalping